AI Receptionist
A natural-sounding voice assistant that answers your phone 24/7, trained on your services, prices and policies.
- Answers FAQs and books appointments
- Spots emergencies and texts your on-call staff
- Sends you a summary of every call
AI for Waterloo Region businesses
Answer every call. Book more jobs. Automate the rest.
We set up practical AI for local businesses: receptionists that pick up 24/7, instant quotes, booking and reminders, and follow-ups that bring customers back. No new software for you to learn.
- Local to Kitchener-Waterloo
- Live in about 2 weeks
- Month-to-month
📞 Incoming call · 9:47 PM
AI answering
Thanks for calling Smith Plumbing! This is the after-hours assistant. How can I help?
Hi, my water heater is leaking into the basement.
Sorry to hear that. Is water actively pooling right now, or is it a slow drip?
Slow drip. It can wait until morning.
No problem. I have 8:00 AM tomorrow open. I'll text you a confirmation.
Booked: Water heater leak, Tue 8:00 AM. Owner notified by text.
Example conversation. Every assistant is trained on your own business.
Missed calls go to competitors
When you're on a job, with a customer or closed for the night, callers rarely leave a voicemail. They call the next business on Google.
Slow quotes lose work
The first business to send a clear quote often wins. Doing quotes at the end of the day means losing jobs to faster competitors.
Follow-ups fall through the cracks
Reminders, review requests and "time for your next service" messages are easy to forget, and they're where repeat revenue comes from.
What we do
Practical AI that pays for itself
No hype and no chatbots for the sake of it. We find the tasks costing you time or revenue and automate them, then keep everything running for you.
Missed-Call Text Back
Any call you can't take gets an instant, friendly text, so the conversation keeps going instead of going to a competitor.
- Replies within seconds
- AI handles the back-and-forth by text
- Works with your existing number
Instant Quotes & Lead Intake
Website and phone assistants that collect the right details (photos, sizes, dates) and send ballpark estimates in minutes.
- Qualifies leads before you call back
- Pre-filled quotes for your review
- Automatic follow-up on open quotes
Booking & Reminders
Online and text booking connected to your calendar or the scheduling software you already use, with reminders that cut no-shows.
- Confirmations and reminders by text
- Easy rescheduling
- Recall and "time for service" messages
Reviews & Referrals
Automatically ask happy customers for Google reviews and referrals at the right moment, and catch unhappy ones before they post.
- Review requests after every job
- Referral and win-back campaigns
- AI-drafted replies to reviews
Custom Automations
Paperwork, data entry, invoicing reminders, email sorting and reports. If your team does it on repeat, we can probably automate it.
- Connects the tools you already use
- Document and email automation
- Simple dashboards and reports
How it works
From first call to fully running in about two weeks
You run your business. We handle the setup, testing and upkeep.
Free AI audit
A 20-minute conversation about how calls, quotes and bookings work today, and where time and money are slipping away.
Custom demo
We build a working demo trained on your business. Call it yourself and hear exactly what your customers will hear.
Build & launch
We connect it to your phone, calendar and tools, test it thoroughly and go live. No disruption to your day.
Support & improve
Monthly check-ins, call reviews and tweaks. As your business changes, your AI changes with it.
Who we help
Built for busy local businesses
If your phone rings while you're busy, or you send quotes, book appointments or rely on repeat customers, we can help.
Plumbing & HVACElectricalRoofing & exteriors
Auto repairMoving companiesGarage doors
LandscapingCleaning servicesFlooring & renovation
Dental officesChiropractic & physioSalons & spas
Restaurants & cateringDriving schoolsProfessional services
Don't see your industry? Get in touch. Most of what we build works for any appointment- or quote-based business.
Missed-call calculator
What are unanswered calls costing you?
Move the sliders to match your business. It's a rough estimate, but most owners are surprised by the number.
Estimated revenue missed per month
$0
Stop missing calls →
Estimate only, based on your inputs (4.33 weeks per month).
$0per year
0lost jobs / month
LM
Liam Marsden
Founder · Waterloo, ON
About us
Local, hands-on and straight-talking
TriCity AI was founded in Waterloo to bring practical AI to the family-run and independent businesses that make this region work. These businesses rarely have time to figure out new technology on their own.
When you work with us, you work directly with the founder. No call centres, no long contracts and no jargon. If AI won't help your business, we'll tell you.
Plain EnglishNo tech background needed. We explain everything.
No long contractsMonth-to-month. Stay because it works.
You stay in controlReview every script and every rule before launch.
Privacy firstCustomer data handled carefully and only used for your business.
FAQ
Common questions
Will an AI receptionist sound robotic to my customers?
Today's AI voices are natural and conversational. You'll hear it on your custom demo before anything goes live, and we can tune the tone, the greeting and when it hands calls to a human.
What happens if the AI can't answer a question?
You set the rules. It can take a detailed message, transfer the call to you or a staff member, or text you right away. It's set up never to guess on pricing or anything you haven't approved.
Do I need to change my phone number or software?
No. We work with your existing phone number, calendar and tools wherever possible, whether that's Google Calendar, Jane, Jobber or plain email.
How long does setup take?
Most projects go from first conversation to live in about two weeks. Simple automations can be running within days.
How much does it cost?
It depends on what you need. Most businesses pay a one-time setup fee and a flat monthly rate, usually far less than a part-time hire. You'll get a clear quote after your free audit, with no surprises.
What about privacy and customer data?
We only collect what your business needs, use reputable providers, and follow Canadian privacy expectations (PIPEDA). Your customer data is never sold or used for anything else.
Get started
Book your free AI audit
Tell us a bit about your business. We'll reply within one business day with a time to chat. No pressure and no obligation.
Call or text519-500-8608
Email
ServingKitchener · Waterloo · Cambridge · Guelph
Your next customer might be calling right now.
Let's make sure someone answers.
Book a free AI audit →